Adithya Shreshti

Delivered expert consulting services to enterprise clients, optimizing Sprinklr's unified customer experience platform to align capabilities with business objectives and measurably enhance customer satisfaction.

Spearheaded the implementation and optimization of complex solutions, including Conversational AI and advanced CX strategies, achieving measurable improvements in operational efficiency and boosting customer engagement.

Cultivated and managed senior client relationships as a trusted advisor, contributing to long-term retention and identifying opportunities for service expansion through cross-functional collaboration.

Analyzed comprehensive client performance data to identify critical trends and insights, leading to proactive strategies that significantly improved platform adoption and client ROI.

Collaborated cross-functionally with product and engineering teams, translating client feedback into key platform enhancements and driving feature innovation.

Designed and delivered training and product release demonstrations to internal teams and client stakeholders, enhancing platform utilization, reporting fluency, and data-driven decision-making.

Partnered with major enterprise clients, including Dell, to optimize Sprinklr's unified CXM platform, significantly enhancing operational efficiency and Virtual Assistant (VA) performance through strategic stakeholder collaboration.

Engineered and configured complex platform workflows, including logic design, integration, and Conversational AI chatbot solutions for high-volume social channels, ensuring seamless automation and accurate reporting.

Developed and maintained advanced dashboards and reporting suites within Sprinklr, delivering executive-level visibility into customer care performance and critical operational metrics.

Co-founded and managed a media venture, establishing foundational business strategies and operational frameworks.

Developed and implemented early-stage business processes to support growth and client acquisition in a competitive market.

Contributed to strategic planning and execution, driving initial market presence and service offerings.

Managed community engagement strategies, fostering user interaction and significantly enhancing platform growth.

Implemented initiatives to improve user experience and optimize content distribution, increasing community participation.

Analyzed community feedback to inform content strategy and platform improvements.

Analyzed complex business requirements and translated them into clear, actionable functional specifications for development teams.

Supported various project lifecycle phases, ensuring robust alignment between business needs and technical solutions.

Collaborated with stakeholders to define project scope and deliverables, enhancing project clarity and successful execution.

Analyzed existing business processes to identify inefficiencies, proposing and implementing improvements that streamlined operations.

Contributed to comprehensive process documentation and facilitated the successful implementation of new operational workflows.

Collaborated with cross-functional teams to ensure process adherence and optimize service delivery metrics.